There are several ways that Windows Autopatch service communicates with customers. To streamline communication and ensure we’re checking with the right people when you submit a support request, you must provide a set of admin contacts when you onboard with Windows Autopatch.
Important
You might have already added these contacts in the Microsoft Intune admin center during the enrollment process, or if you’ve submitted a tenant enrollment support request. However, take a moment to double-check that the contact list is accurate, since the Windows Autopatch Service Engineering Team must be able to reach them if a severe incident occurs.
You must have an admin contact for each specified area of focus. The Windows Autopatch Service Engineering Team will contact these individuals for assistance with your support request. Admin contacts should be the best person or group that can answer questions and make decisions for different areas of focus.
Important
Whoever you choose as admin contacts, they must have the knowledge and authority to make decisions for your Windows Autopatch environment. The Windows Autopatch Service Engineering Team will contact these admin contacts for questions involving support requests.
Area of focus
Your admin contacts will receive notifications about support request updates and new messages. These areas include the following:
| Area of focus | Description |
|---|---|
| Devices | Device registrationDevice health |
| Updates | Windows quality updatesWindows feature updatesMicrosoft 365 Apps for enterprise updatesMicrosoft Edge updatesMicrosoft Teams updates |
To add admin contacts:
- Sign into the Intune admin center.
- Under Tenant administration in the Windows Autopatch section, select Admin contacts.
- Select +Add.
- Enter the contact details including name, email, phone number and preferred language. For a support ticket, the ticket’s primary contact’s preferred language will determine the language used for email communications.
- Select an Area of focus and enter details of the contact’s knowledge and authority in the specified area of focus.
- Select Save to add the contact.
- Repeat for each area of focus.
Ref: Add and verify admin contacts – Windows Deployment | Microsoft Learn