<\/p>\n\n\n\n
If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart.<\/p>\n\n\n\n
Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states<\/a> for ways to do this normally. <\/p>\n\n\n\n https:\/\/www.microsoft.com\/en-us\/videoplayer\/embed\/RE4EIYM?pid=ocpVideo1-innerdiv-oneplayer&jsapi=true&postJsllMsg=true&maskLevel=20&reporting=true&market=en-us<\/a><\/p>\n\n\n\n Note: <\/strong>This video is available in English only.<\/p>\n\n\n\n Find your Surface to see specific instructions for that model.<\/p>\n\n\n\n These instructions apply to the following Surface models:<\/p>\n\n\n\n These instructions apply to the following Surface models:<\/p>\n\n\n\n If you have one of these Surface models, use this two-button shutdown process to make sure your device turns off completely:<\/p>\n\n\n\n Ref: Force a shutdown and restart your Surface – Microsoft Support<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally. Video: Force a shutdown and restart your Surface https:\/\/www.microsoft.com\/en-us\/videoplayer\/embed\/RE4EIYM?pid=ocpVideo1-innerdiv-oneplayer&jsapi=true&postJsllMsg=true&maskLevel=20&reporting=true&market=en-us Note: This video is available in English Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10,1471],"tags":[1474,1473],"class_list":["post-4583","post","type-post","status-publish","format-standard","hentry","category-microsoft","category-surface","tag-force-restart-a-surface","tag-force-restart-microsoft-surface"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\tVideo: Force a shutdown and restart your Surface<\/h2>\n\n\n\n
Find your Surface<\/h2>\n\n\n\n
Option 1<\/h3>\n\n\n\n
Option 2<\/h3>\n\n\n\n
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.<\/li>