<\/p>\n\n\n\n
This article was written by Eric Splichal<\/a>, Support Escalation Engineer.<\/em><\/p>\n\n\n\n When you troubleshoot Microsoft Office issues, traditional log settings sometimes don’t collect enough information. These might include sign-in issues, installation and patching issues, or even app issues.<\/p>\n\n\n\n To collect more verbose logging details, registry keys must be added.<\/p>\n\n\n\n For sign-in or activation issues, run the following commands to add or delete the registry key:<\/strong><\/p>\n\n\n\n To enable logging:<\/p>\n\n\n\n ConsoleCopy<\/p>\n\n\n\n To disable logging:<\/p>\n\n\n\n ConsoleCopy<\/p>\n\n\n\n Reproduce the issue and collect the logs for review. The logs are stored under %temp% for sign-in or activation issues, in the format of MachineName-Date-time.log<\/em>.<\/p>\n\n\n\n For installation or patching issues, run the following commands to add or delete the registry keys:<\/strong><\/p>\n\n\n\n To enable logging:<\/p>\n\n\n\n ConsoleCopy<\/p>\n\n\n\n To disable logging:<\/p>\n\n\n\n ConsoleCopy<\/p>\n\n\n\n Restart the Microsoft Office Click-to-Run Service inside Services.msc for the logging to take effect.<\/p>\n\n\n\n Reproduce the issue and collect the logs for review. The logs are stored under %windir%\\temp and %temp% for installation or patching issues, in the format of MachineName-Date-time.log<\/em>.<\/p>\n\n\n\n For issues with the Serviceability Manager, run the following commands to add or delete the registry key:<\/strong><\/p>\n\n\n\n To enable logging:<\/p>\n\n\n\n ConsoleCopy<\/p>\n\n\n\n To disable logging:<\/p>\n\n\n\n ConsoleCopy<\/p>\n\n\n\n Serviceability Manager is part of Office Inventory<\/a>, which is used as part of servicing profile<\/a>. This type of logging can be used if you experience an issue with Inventory. For example, devices aren’t displayed on the inventory page in the Microsoft 365 Apps admin center.<\/p>\n\n\n\n The Inventory feature is available in version 2008 (16.0.13127.21064) or later. The logs are stored under %windir%\\temp and %temp% for Serviceability Manager issues, in the format of MachineName-Date-time.log.<\/p>\n\n\n\n Note<\/p>\n\n\n\n Note the time stamp when you run the repro so that you can collect the correct logs.<\/p>\n\n\n\n After you collect the logs,\u00a0disable Office verbose logging<\/strong>. Otherwise, the logs will become very large.<\/p>\n\n\n\n Ref: How to enable Microsoft 365 Apps for enterprise logging – Office | Microsoft Learn<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" This article was written by Eric Splichal, Support Escalation Engineer. When you troubleshoot Microsoft Office issues, traditional log settings sometimes don’t collect enough information. These might include sign-in issues, installation and patching issues, or even app issues. To collect more verbose logging details, registry keys must be added. For sign-in or activation issues, run the following Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[238,239,10,18],"tags":[1421,1420],"class_list":["post-4493","post","type-post","status-publish","format-standard","hentry","category-cloud","category-azure","category-microsoft","category-microsoft-office","tag-microsoft-365-apps-for-enterprise-log","tag-microsoft-365-apps-for-enterprise-logging"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=\/wp\/v2\/posts\/4493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4493"}],"version-history":[{"count":1,"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=\/wp\/v2\/posts\/4493\/revisions"}],"predecessor-version":[{"id":4495,"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=\/wp\/v2\/posts\/4493\/revisions\/4495"}],"wp:attachment":[{"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/SUMMALAI.COM\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}reg add HKCU\\Software\\Microsoft\\Office\\16.0\\Common\\Logging \/v EnableLogging \/t REG_DWORD \/d 1\n<\/code><\/pre>\n\n\n\nreg delete HKCU\\Software\\Microsoft\\Office\\16.0\\Common\\Logging \/v EnableLogging \n<\/code><\/pre>\n\n\n\nreg add HKLM\\SOFTWARE\\Microsoft\\ClickToRun\\OverRide \/v LogLevel \/t REG_DWORD \/d 3\nreg add HKLM\\SOFTWARE\\Microsoft\\ClickToRun\\OverRide \/v PipelineLogging \/t REG_DWORD \/d 1\n<\/code><\/pre>\n\n\n\nreg delete HKLM\\SOFTWARE\\Microsoft\\ClickToRun\\OverRide \/v PipelineLogging\nreg delete HKLM\\SOFTWARE\\Microsoft\\ClickToRun\\OverRide \/v LogLevel \n<\/code><\/pre>\n\n\n\nreg add HKLM\\SOFTWARE\\Microsoft\\Office\\C2RSvcMgr \/v EnableLocalLogging \/t REG_DWORD \/d 1\n<\/code><\/pre>\n\n\n\nreg delete HKLM\\SOFTWARE\\Microsoft\\Office\\C2RSvcMgr \/v EnableLocalLogging\n<\/code><\/pre>\n\n\n\n