{"id":3624,"date":"2021-09-29T15:37:44","date_gmt":"2021-09-29T22:37:44","guid":{"rendered":"https:\/\/SUMMALAI.COM\/?p=3624"},"modified":"2021-09-29T15:37:46","modified_gmt":"2021-09-29T22:37:46","slug":"how-to-enable-external-forwarding-in-microsoft-365","status":"publish","type":"post","link":"https:\/\/SUMMALAI.COM\/?p=3624","title":{"rendered":"How to Enable External Forwarding in Microsoft 365"},"content":{"rendered":"\n

<\/a><\/p>\n\n\n\n

When setting up forwarding from Microsoft 365 (formerly referred to as Office 365) to Help Scout, you may need to take an additional step to complete the process. Some Microsoft 365 accounts default to block automatic email forwarding as part of their outbound spam protection. If external forwarding is disabled for your Microsoft 365 account, you will see a specific bounce message in your inbox at Microsoft 365 after attempting to set up forwarding to Help Scout.\u00a0The text of the bounce will include this line:\u00a0<\/p>\n\n\n\n

550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)<\/em><\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

To change the outbound spam protections settings, contact your Microsoft 365 administrator and ask them to allow automatic external forwarding for any mailboxes you want to use with Help Scout. We\u2019ve created this guide to help your administrators find and change the outbound spam protection policy that is blocking your forward.<\/p>\n\n\n\n

For Microsoft 365 Administrators<\/h4>\n\n\n\n

Configuring external email forwarding in Microsoft 365<\/a> is Microsoft’s documentation of the security features they’ve put in place. Below you will find a step-by-step guide for changing the specific portion of the automatic forwarding settings needed to work with Help Scout.   <\/p>\n\n\n\n

If your Microsoft 365 account was purchased through GoDaddy, they have their own method for changing these settings as outlined in their help here: Microsoft 365 from GoDaddy Help: Enable external email forwarding<\/a><\/p>\n\n\n\n

You may choose to enable automatic forwarding for all mailboxes in your Microsoft 365 account, or enable it only for the mailboxes you’re forwarding to Help Scout. Choose the option that is best according to your organization’s security policies. <\/p>\n\n\n\n

Note: <\/strong>The menus and options you see in your Microsoft 365 account may vary depending on several factors, including the level of service you have with Microsoft or if you purchased Microsoft 365 through a reseller. Reach out to your reseller or Microsoft support if you are unable to follow the directions here. <\/p>\n\n\n\n

IN THIS ARTICLE<\/h4>\n\n\n\n