{"id":2972,"date":"2021-01-26T13:36:32","date_gmt":"2021-01-26T21:36:32","guid":{"rendered":"https:\/\/SUMMALAI.COM\/?p=2972"},"modified":"2021-03-01T22:38:17","modified_gmt":"2021-03-02T06:38:17","slug":"troubleshoot-webex-audio-not-working","status":"publish","type":"post","link":"https:\/\/SUMMALAI.COM\/?p=2972","title":{"rendered":"Troubleshoot WebEx Audio Not Working"},"content":{"rendered":"\n

Use below link to test a video meeting on your device.<\/p>\n\n\n\n

https:\/\/www.webex.com\/test-meeting.html<\/a><\/p>\n\n\n\n

If you have some trouble on sounds, below, please see the solutions.<\/p>\n\n\n\n

1\u00a0I Can Hear Others, but They Can’t Hear Me<\/h3>\n\n\n\n

In most cases, if you can hear your colleagues but they can’t hear you, either your microphone is muted, or not plugged in.<\/p>\n\n\n\n

Check Audio Source<\/h3>\n\n\n\n

Since you can have multiple microphones, it’s important to tell Webex which device you are actually using.<\/p>\n\n\n\n

  1. While on a conference, select the Audio<\/strong> menu, then select Speaker, Microphone and Camera<\/strong>.
    \"Conference<\/li>
  2. For Microphone<\/strong>, select the mic you want to use. If your mic isn’t listed, it may not be plugged in.
    \"SettingsThe meter just below will light up when you speak, so you can make sure you have the right source selected.<\/li><\/ol>\n\n\n\n

    Microphone Connection<\/h3>\n\n\n\n

    Verify your microphone is plugged in securely.AnalogMake sure the microphone is plugged into the Pink<\/strong> audio port.\"AnalogDigitalUSB ports may have more or less power, and sometimes some USB ports don’t have enough power. Try using a different USB port on your computer.\"USB<\/p>\n\n\n\n

    Check Headset Mute<\/h3>\n\n\n\n

    Some headsets have a mute button. Make sure your microphone is not muted by pressing it one time.There is usually a small light next to a mute button; if the light is on, your microphone is muted!<\/p>\n\n\n\n

    Check Input Volume on Computer<\/h3>\n\n\n\n

    The volume set on your mic may be set low, it’s good to check the settings to be sure it wasn’t changed accidentally.\"Windows\"Windows<\/p>\n\n\n\n

    1. Using your right mouse button, Right click on the speaker in your System Tray, and select Open Sound settings.
      \"Windows<\/li>
    2. Under Input, select Device properties.
      \"Sound<\/li>
    3. Make sure Disable is not checked, and make sure the volume is at a reasonable volume.
      \"DeviceA volume between 50 and 75 is usually appropriate.<\/li><\/ol>\n\n\n\n

      \"Apple\"Apple macOS<\/p>\n\n\n\n

      1. Open the Apple Menu<\/strong>, then select System Preferences<\/strong>.
        \"Apple<\/li>
      2. Select Sound<\/strong>.
        \"System<\/li>
      3. Select the Input<\/strong> tab at top, and make sure the Input volume<\/strong> is at a reasonable volume.
        \"SoundA volume between 50 and 75 is usually appropriate.<\/li><\/ol>\n\n\n\n

        Check Mute in Webex<\/h3>\n\n\n\n

        Webex has a built-in mute feature you can press if you happen to cough, or have other unwelcome noise happen that you don’t want your colleagues to hear. Sometimes this can be set accidentally, so it’s best to check it first.Unmuted\"Unmuted\"Make sure the microphone in the circle at the bottom is not filled in at the bottom.\"WebexMuted\"Muted.\"The microphone at the bottom will be filled in red when you are muted.\"Webex<\/p>\n\n\n\n

        2 I Can’t Hear Anybody, but They Can Hear Me<\/h3>\n\n\n\n

        If you’re seeing in text chat that you can be heard, but you can’t hear anyone else, either your sound is muted, turned down too low, or the wrong speaker output is selected in Webex.<\/p>\n\n\n\n

        Check Audio Source in Webex<\/h3>\n\n\n\n

        Since you can have multiple speakers outputs, it’s important to tell Webex which device you are actually using.<\/p>\n\n\n\n

        1. While on a conference, select the Audio<\/strong> menu, then select Speaker, Microphone and Camera<\/strong>.
          \"Conference<\/li>
        2. Make sure the proper Speaker<\/strong> is selected. If your speaker or sound device isn’t listed, then make sure it is connected and on.
          \"SettingsPress the Test button to the right to hear a chime to make sure you have the proper speakers selected.<\/li><\/ol>\n\n\n\n

          Check Volume in the Operating System<\/h3>\n\n\n\n

          You can adjust the volume on your computer, and sometimes this gets set too low or muted by mistake.\"Windows\"Windows<\/p>\n\n\n\n

          Select the speaker near the clock in your System Tray, usually in the bottom-right corner of your screen. You are able to move the slider back and forth to increase and decrease the volume.\"Windows\"Apple\"Apple macOS<\/p>\n\n\n\n

          Select the Speaker on the top-right of your Menu bar. You can use the slider to adjust the volume.\"Mac<\/p>\n\n\n\n

          3 I Hear an Echo, Static or Audio Sounds Bad<\/h3>\n\n\n\n

          If your colleagues mention your audio quality is poor, or the audio you hear sounds bad, there are a few things you can check.<\/p>\n\n\n\n